Mailorder Q&A

Due to the logistical mindfuck that is the postal service, there are often problems with orders. Here’s a lil guide to how to deal with us during your time of mail woe.

Before the Q&A - here’s a little info from our end. HausMo Doug has almost a decade of experience shipping musical media and dealing with the wonders of USPS. Tape and CD orders are packaged in new bubble mailers with additional bubble wrap around the tape/CD. Vinyl orders are shipped in new ULINE mailers with two cardboard flats. Cassette orders of 5+ and are sent in LP mailers with ample bubble wrap // packaging.

Q: My package hasn’t arrived yet and it’s been more than 7 business days (USPS = Monday-Saturday). What’s up?

A: We’re sorry about that! Please locate your PayPal order email and reply / forward to HausuMountain {at} gmail . We’ll track the package and see what we can uncover. Most of our packages go out domestically via first class mail and media mail. First class packages should arrive within a week. Media mail is quoted as 4-14 days by USPS. International orders - we are clueless about timing for USPS abroad. It seems like packages get to the UK faster than they get to Brooklyn, but packages get held up in customs in Canada and Mexico forever and a half. Very unpredictable!

Q: My order arrived damaged. How should we proceed?

A: Whenever you get a package that got clearly fucked up in transit, take pictures of the package before you open it. That applies to everything - not just stuff from us. Then pop that sucker open and photograph your damaged item. If the package looks A-OK and then you open it up to discover something ugly, take a picture of the discarded packaging and the damaged item. Shoot the pictures over to us via email and we can file a claim with our shipping company. We’ll correspond privately to figure out the best way to remedy the situation (i.e. if it’s just an LP jacket that got messed up, but the record is a-OK, we’ll just re-ship a jacket).

Q: The address listed on my PayPal is incorrect. Can you ship my package somewhere else?

A: Please get in touch with us immediately via e-mail to sort this out. Not on Facebook, not on twitter, not on Soundcloud. Just via email. We usually go to the post office 4 times a week, shipping out your package the day we receive the order or the day after.

Q: I fucked up and had you ship to the wrong address. What now?

A: These sorts of packages often come back to us. When the package returns, we get in touch about your options which are 1) refund the cost of merchandise, 2) you can pay to re-ship the package. If the package never returns, we’ll ship a copy to the correct address for 1/2 of the cost of the item + shipping.

Q: You fucked up and shipped it to the wrong address. What now?

A: WHOOOOOOOPS! This is a hyper rare occurrence, but when it happens and we're made aware of this we will shower you in glorious gifts.

Q: I got the wrong thing. What the fuck is Moth Cock?

A: LOL. Sorry about that! This only happens like once a year - I swear. Please reply / forward your PayPal order e-mail to us and shoot over a picture of the wrong thing you got. We’ll send over the correct thing right away along with a pre-posted bubble mailer to send back the rotten product that you didn’t want. We’ll also shower you in DL codes.

Q: LITERALLY ANYTHING ELSE?

A: Just ask us. HausuMountain {@at} GmAiL {dot com]